Office of Institutional Research

How to Submit A Ticket

   From the Dashboard or within the support system

The easiest way to submit a ticket is to use the "+ New ticket" link at the top right corner of the Freshdesk Support. Just fill in the required fields and as many optional fields as possible and we'll get right to work on your request.

   Freshdesk Support

   Via Email

Alternatively, you can simply email us at Describe what you need and we'll forward that information to our request system for you and get right to work on it. (if you don't receive a reply, please check your Spam folder)

   Via Phone

If you call any of our staff, we will complete the request form for you. Staff telephone extensions are available in the   UNCG Directory.

Services Available Through The Portal

   Request history

If you are logged into the portal (instructions for logging in can be found here), a variety of services are available to you within the system. Once you're logged in, you can also see our progress on your request, and view past requests. This is helpful if you frequently work with our office and submit regular requests for data and support to us.

   Communication tools

We'll send regular updates and communicate with you directly via this request system so that you know what's going on with your request. When we're done, you'll receive an email notice and you'll be able to confirm that we've satisfied your request. As your request ticket is closed, you'll receive an email with a brief satisfaction survey included. Please take a moment to let us know how we've done!

   Knowledge Base Solutions

We're also adding articles about resources available on our website at and elsewhere. If you take a moment to search our Knowledge Base, you might find that what you're looking for is already available to you. We're in the process of redesigning our website and adding new reports and features to help you get to the data you need.

   Community Forums

Additionally, we have a Community Forum available for your use. The answer to someone else's question might be the answer to yours too. Or vice versa! If you can't find what you're looking for, let us know! We'll point you to it or work to provide it as quickly as possible.